Frequently Asked Question's
Have questions about your hospital cubicle curtain and track project? Here’s a good place to start.
Below are answers to some of the many questions our customers ask when looking to order privacy cubicle curtains for schools, clinics, medical outpatient curtains, physical therapy curtains, hospital privacy curtains, blackout curtains, acoustical curtains, cubicle curtain track and more:
How do I measure?
In measuring for cubicle curtains, we need your horizontal track width and layout, and the vertical height from ceiling to floor. We will allocate for the clearance from the curtain to the floor and top mesh, as required by code.
How do I know my track layout?
To determine the layout of your track, please open our quotation request form and choose the style which best fits your application.
Why do I have to fill out your quotation request form?
We make every product specific to your order specifications. We created our Same Day Quote form to make it easy for our customers to get a fast and accurate price before they place their order.
How long will it take to get my price quote?
You should receive your quote within an average of one day.
When ordering cubicle curtains, does the track or any hardware come included?
No, track and hardware are not included automatically. Cubicle curtain ceiling track is ordered in addition to privacy cubicle curtains. When ordering track, components/hardware, including carrier hooks, connectors/splices, end gates and stops as required are included in the price per foot. Visit our cubicle curtain track page for more information, or call us at 800.588.9296.
How soon can I get my order?
The average lead time for cubicle track and hardware to ship is 48 business hours from receipt of order. Cubicle curtain orders have an average manufacturing time of 1 week. Ask a sales representative to provide you with fabric options if you need your order in a hurry.
Most in-stock fabrics are solid patterns. Designer fabric patterns may have to be ordered from the fabric mill. If this is the case, the lead time depends on the availability from the mill.
We also accept rush orders - please notify your sales rep if you need your order rush shipped or manufactured. Additional charges may apply.
How do I install cubicle track? Do I need a professional?
Any person handy with a power drill and basic tools can install the hospital curtain track you've ordered. Please see our cubicle track installation instructions for a step-by-step guide to installing, or reach out to us or your sales rep at 800.588.9296 and we'll be more than happy to walk you through it.
Does Cubicle Curtain Factory have a warranty?
Yes, a two (2) year warranty on labor and materials is provided to all customers.
Do I need mesh at the top of my cubicle curtain? If so, why?
Cubicle curtains come with mesh, or 'netting', at the top, as required by fire code, mandated by your local Fire Marshal. If your hospital curtains are being installed either in a medical facility or anywhere near fire sprinklers or an exit sign or where patients may be immobile, you are required to have mesh at the top of your privacy curtain.
What are the current fire codes and infection control standard for cubicle curtains?
1. Top mesh must be a minimum of 20” vertical from the ceiling sprinkler head to solid fabric. That space is required for a 70% openness factor. Longer vertical mesh can be used, but code requires a minimum of 20”.
2. Clearance from curtain to floor must be an appropriate height to prevent patient privacy from being compromised, a fall risk liability created, or code violation should curtain could be touched by a floor mop. Our standard clearance from curtain to floor is 10”.
If you have any more questions that we haven't answered here,
please call us at 800.588.9296 or complete our contact form.
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